Locker Rm ConsultingTM
www.lrcgolf.com
AMENITIESLAYOUTSERVICESTAFF TRAINING
“For a better locker room!”TM
Bruce’s TIP OF THE WEEK Collection
AMENITIES
#1 old vs. new
#5 to Barbicide or not
#9 guest welcome gifts
#13 showerheads
#17 shower liquids
LAYOUT
#2 shower towels location
#6 shoe shine room location
#10 water closests
#14 sink area
#18 guest locker cove
#21 choosing new lockers
#22 grooming stations
#25 chilled bath towels
#26 Locker SuiteTM
#29 QuikDryTM shoe drying cabinet
#30 custom floor plans
#33 Swiss Shower
#34 spa wet area floor plan
#37 Freshends
#38 Shower SuiteTM
#41 Shoehorns
#42 shoe room floor plan
#45 heated Refreshment Towels
#46 barber shop
#49 pump dispensers for shower liquids
#50 whirlpool
#53 Duffy’s or Fore?
#54 Who knows best?
#57 Continental breakfast
#58 lockers
#61 hot lather machines
#62 women’s salon and spa
#65 snack dispensers
#66 displaying golf course photos
#69 single use bars of soap
#70 using Dri-Dek floor covering
#73 using matching brands
#74 sink mirrors with storage
#77 heated bath towels and robes
#78 steam room and/or sauna
#81 custom monogrammed logo robes
#82 soiled towel drops
#85 chilled scented damp washcloths
#86 house phones
#89 weight scale
#90 locker shortage solutions
#93 blow dryers
#94 architects and interior designers
SERVICE
#3 definition of
#7 don’t make excuses
#11 loaner golf shoes/shirts
#15 pick up and return shoes
#19 guest locker name tags
STAFF TRAINING
#4 mirror finish shine
#8 not sure, don’t do
#12 signed SOP
#16 daily opening/closing
#20 setup reminder photos
#23 anticipating needs
#24 locker room seminar
#27 staff motivation
#31 attendant should be on duty
#28 housekeeping duties
#32 visiting other locker rooms
#35 accommodating special requests
#36 dealing with bad attitudes and habits
#39 tipping vs. non-tippping vs. automatic
#43 doing offsite errands for members
#47 golf course food and drink deliveries
#51 warm golf shoes on cold days
#55 attendant is to be visible
#59 recrafting Allen Edmonds dress shoes
#63 making one feel sincerely welcome
#67 years of service pins
#71 knowing the right answer
#75 being a good listener
#79 consistency is key
#83 able to leave a message
#87 recognition of
#91 first impresions
#40 shoe shining skills
#44 hiring from within
#48 fixing spinning soft spikes
#52 Robots or human beings?
#56 mentoring
#60 my best bosses’ managerial qualities
#64 keeping the bathrooms clean
#68 being considerate and nice
#72 emergency response and preparedness
#76 do not hover
#80 being held accountable
#84 avoid “Why didn’t you tell me?!”
#88 don’t leave it for others to do
#92 Exceptional Service excerpt
#95 admitting mistakes
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