AMENITIES

#1   old vs. new

#5   to Barbicide or not

#9   guest welcome gifts

#13 showerheads

#17 shower liquids

LAYOUT

#2   shower towels location

#6   shoe shine room location

#10 water closests

#14 sink area

#18 guest locker cove

#21 choosing new lockers

#22 grooming stations

#25 chilled bath towels

#26 Locker SuiteTM

#29 QuikDryTM shoe drying cabinet

#30 custom floor plans

#33 Swiss Shower

#34 spa wet area floor plan

#37 Freshends

#38 Shower SuiteTM

#41 Shoehorns

#42 shoe room floor plan

#45 heated Refreshment Towels

#46 barber shop

#49 pump dispensers for shower liquids

#50 whirlpool

#53 Duffy’s or Fore?

#54 Who knows best?

#57 Continental breakfast

#58 lockers

#61 hot lather machines

#62 women’s salon and spa

#65 snack dispensers

#66 displaying golf course photos

#69 single use bars of soap

#70 using Dri-Dek floor covering

#73 using matching brands

#74 sink mirrors with storage

#77 heated bath towels and robes

#78 steam room and/or sauna

#81 custom monogrammed logo robes

#82 soiled towel drops

#85 chilled scented damp washcloths

#86 house phones

#89 weight scale

#90 locker shortage solutions

#93 blow dryers

#94 architects and interior designers

SERVICE

#3   definition of

#7   don’t make excuses

#11 loaner golf shoes/shirts

#15 pick up and return shoes

#19 guest locker name tags

STAFF TRAINING

#4   mirror finish shine

#8   not sure, don’t do

#12 signed SOP

#16 daily opening/closing

#20 setup reminder photos

#23 anticipating needs

#24 locker room seminar

#27 staff motivation

#31 attendant should be on duty

#28 housekeeping duties

#32 visiting other locker rooms

#35 accommodating special requests

#36 dealing with bad attitudes and habits

#39 tipping vs. non-tippping vs. automatic

#43 doing offsite errands for members

#47 golf course food and drink deliveries

#51 warm golf shoes on cold days

#55 attendant is to be visible

#59 recrafting Allen Edmonds dress shoes

#63 making one feel sincerely welcome

#67 years of service pins

#71 knowing the right answer

#75 being a good listener

#79 consistency is key

#83 able to leave a message

#87 recognition of

#91 first impresions

#40 shoe shining skills

#44 hiring from within

#48 fixing spinning soft spikes

#52 Robots or human beings?

#56 mentoring

#60 my best bosses’ managerial qualities

#64 keeping the bathrooms clean

#68 being considerate and nice

#72 emergency response and preparedness

#76 do not hover

#80 being held accountable

#84 avoid “Why didn’t you tell me?!”

#88 don’t leave it for others to do

#92 Exceptional Service excerpt