Bruce’s TIP OF THE WEEK Collection

AMENITIES

#1   old vs. new

#5   to Barbicide or not

#9   guest welcome gifts

#13 showerheads

#17 shower liquids

LAYOUT

#2   shower towels location

#6   shoe shine room location

#10 water closests

#14 sink area

#18 guest locker cove

#21 choosing new lockers

#22 grooming stations

#25 chilled bath/face towels

#29 QuikDryTM shoe drying cabinet

#33 Swiss Shower

#37 Freshends

#41 Shoehorns

#26 Locker SuiteTM

#30 custom floor plans

#34 spa wet area floor plan

#38 Shower SuiteTM

#42 shoe room floor plan

SERVICE

#3   definition of

#7   don’t make excuses

#11 loaner golf shoes/shirts

#15 pick up and return shoes

#19 guest locker name tags

STAFF TRAINING

#4   mirror finish shine

#8   not sure, don’t do

#12 signed SOP

#16 daily opening/closing

#20 setup reminder photos

#23 anticipating needs

#24 locker room seminar

#27 staff motivation

#31 attendant should be on duty

#28 housekeeping duties

#32 visiting other locker rooms

#35 accommodating special requests

#36 dealing with bad attitudes and habits

#39 tipping vs. non-tippping vs. automatic

#43 doing offsite errands for members

#40 shoe shining skills

#44 hiring from within