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“WHAT ARE YOU DOING STANDING AROUND?” were the first words I heard from the new General Manager when I was a bar boy in high school. We were not even introduced yet. I told him I had all my bar and cardroom setup work done and was waiting for the members and their guests to arrive. He told me I should never be idle but should always be doing something. Hmmm, nice person? When I showed him drawings I did for a bar setup he was not interested. One summer he fussed at me for making too much dust when pouring charcoal in the grill. After I asked him why could he not be nice to people he told me to, “Punch out and go home!” He called me the next day to ask if I wanted to come back to work but I said, “No, I do not think so.”
AFTER GRADUATING FROM COLLEGE IN 1976 (out of obedience to my parents) and having three “students” want to fight me when a substitute teacher at my former high school, William J. Bogan, I decided I liked the golf course atmosphere better. Well, the same GM welcomed me back and rehired me full time with benefits. Uh? Gee, thanks!? When I felt the need to tell him that I took home (stole is a better word) a few packs of 16 ounce clear plastic cups and that I was willing to pay for them he said, “I appreciate your honesty, so let’s just call it even.” Wow! Such a kind thing to say; plus, me having a clear conscience made for a soft pillow that night. As time went on the GM and I became good friends, shared laughs and I respected him.
I STARTED WRITING THIS TIP on how to be a better GM; but the more I think about it, there were and are many ways I can be a better employee.
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