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Bruce’s TIP OF THE WEEK #18
Layout:  guest locker cove

     The reasons for placing guests in a separate locker cove near the shoe shine room are that it is more efficient, allows for faster service by saving time and steps for them and the locker room staff (especially since guests take their golf shoes home) plus it can help with any security issues.
     However, if a member prefers or insists that his or her guests be located near their locker or in their locker then they are to be accomodated; but never placed in another member’s locker without prior permission from them.
     Therefore, It is important to have empty guest lockers throughout the locker room whether full tall, double stack, 1/3 over 2/3 size, multi stack with a community closest or a unique shoe only locker cubbie.

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

 

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Guest locker cove directly in front of shoe room.

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     “Shoe cubbies provide the extra space needed when our guests only have a pair of shoes to store.” Steve Chambliss, LRM, Colleton River Plantation Club

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     Each  locker cove at Louisville Country Club (KY) features a separate extra double wide locker which is shared by the guests.

 

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     Triple stack and six stack accomodate numerous guests.  A community closest provides ample space to hang clothes without wrinkling.

Bruce’s TIP OF THE WEEK Collection

#1 Amenities: old vs. new

#2 Layout: shower towels location

#3 Service: definition of

#4 Staff Training: mirror finish shine

#5 Amenities: to Barbicide or not

#6 Layout: shoe shine room location

#7 Service: don’t make excuses

#8 Staff Training: not sure, don’t do

#9 Amenities: guest welcome gifts

#10 Layout: water closests

#11 Service: loaner golf shoes/shirts

#12 Staff Training: signed SOP

#13 Amenities: showerheads

#14 Layout:  sink area

#15 Service: pick up and return shoes

#16 Staff Training:  daily opening/closing

#17 Amenities: shower liquids

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