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TipoftheWeek1

AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

“For a better locker room!”TM

 

Bruce’s TIP OF THE WEEK #84
Staff Training: avoid “Why didn’t you tell me?!”

WHEN PROVIDING food and beverage service in the locker room, the server should inform the members and guests before they order if a menu item is unavailable rather than letting them take time to decide and then say, “Oh, we are out of ....” This makes for a bad start to what should be a pleasant experience. This will avoid a, “Why didn’t you tell me?!” response, whether spoken or thought.

THE SAME can be said if a pro shop employee helps a customer decide on a style but knows certain sizes are not in stock; or if the receptionist knows that the locker room manager isn’t in yet but when asked for him or her transfers the call anyway.

IT DOESN’T MAKE SENSE to not use common sense.

AVOID

 

why did you not tell me

 

use common sense

 

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