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Bruce’s TIP OF THE WEEK #28
Staff Training: housekeeping duties

     A clean locker room with all the amenities in order is as much a part of the overall experience as is the layout and service.
     Hiring obsessive-compulsive employees will help as does a signed
SOP agreement.  Of the 97 locker rooms I have visited the majority of them would not pass a neatness test.  
     Before interviewing an applicant sloppily scatter magazines and place some empty wrappers on the floor before the person enters the waiting room.  If everything is organized and picked up when you greet the individual it just might be an indication of what the locker room will look like if hired. The same holds true if not.   

TipoftheWeek1

AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

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complimentary
“For a better locker room!”TM
Online Guide/PowerPoint Show
32 areas/350+ slides

 

 

organized by color
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Bruce’s TIP OF THE WEEK Collection

AMENITIES

#1 Amenities: old vs. new

#5 Amenities: to Barbicide or not

#9 Amenities: guest welcome gifts

#13 Amenities: showerheads

#17 Amenities: shower liquids

#21 Amenities: choosing new lockers

#25 Amenities: chilled bath/face towels

LAYOUT

#2 Layout: shower towels location

#6 Layout: shoe shine room location

#10 Layout: water closests

#14 Layout:  sink area

#18 Layout: guest locker cove

#22 Layout: grooming stations

#26 Layout: Locker SuiteTM

SERVICE

#3 Service: definition of

#7 Service: don’t make excuses

#11 Service: loaner golf shoes/shirts

#15 Service: pick up and return shoes

#19 Service: guest locker name tags

#23 Service: anticipating needs

#27 Service: staff motivation

STAFF TRAINING

#4 Staff Training: mirror finish shine

#8 Staff Training: not sure, don’t do

#12 Staff Training: signed SOP

#16 Staff Training:  daily opening/closing

#20 Staff Training:  setup photos

#24 Staff Training:  locker room seminar

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