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Bruceís TIP OF THE WEEK #23
Service: anticipating needs

     An experienced locker room attendant knows ahead of time what to expect in the daily routine and thus is able to better service the members and guest by anticipating their needs.
     For example: Knowing that the guests usually ask the location of the restroom and pro shop the attendant lets them know in advance when assiging lockers. Shower towels are placed on the benches after the round instead of making the golfers go get them if a distance.  During tour events plastic bags are set next to the beverage cooler so the pros donít have to ask for one. Shoe laces/golf spikes are replaced without being requested.
     Anticipating needs is a combination of common sense, a desire to do a good job and repetition. 

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

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one step ahead
prepare
proactive
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