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Bruceís TIP OF THE WEEK #23
Service: anticipating needs

     An experienced locker room attendant knows ahead of time what to expect in the daily routine and thus is able to better service the members and guest by anticipating their needs.
     For example: Knowing that the guests usually ask the location of the restroom and pro shop the attendant lets them know in advance when assiging lockers. Shower towels are placed on the benches after the round instead of making the golfers go get them if a distance.  During tour events plastic bags are set next to the beverage cooler so the pros donít have to ask for one. Shoe laces/golf spikes are replaced without being requested.
     Anticipating needs is a combination of common sense, a desire to do a good job and repetition. 

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

prepare one step ahead proactive

Bruceís TIP OF THE WEEK Collection

AMENITIES

#1 Amenities: old vs. new

#5 Amenities: to Barbicide or not

#9 Amenities: guest welcome gifts

#13 Amenities: showerheads

#17 Amenities: shower liquids

#21 Amenities: choosing new lockers

LAYOUT

#2 Layout: shower towels location

#6 Layout: shoe shine room location

#10 Layout: water closests

#14 Layout:  sink area

#18 Layout: guest locker cove

#22 Layout: grooming stations

SERVICE

#3 Service: definition of

#7 Service: donít make excuses

#11 Service: loaner golf shoes/shirts

#15 Service: pick up and return shoes

#19 Service: guest locker name tags

STAFF TRAINING

#4 Staff Training: mirror finish shine

#8 Staff Training: not sure, donít do

#12 Staff Training: signed SOP

#16 Staff Training:  daily opening/closing

#20 Staff Training:  setup photos

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ďFor a better locker room!ĒTM
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