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TipoftheWeek1

AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

“For a better locker room!”TM

 

Bruce’s TIP OF THE WEEK #43
Service: doing offsite errands for members

         If the locker room attendant is allowed by the club to go off property then doing special errands for the members increases the level of service. 
         Errands such as taking a member’s car to be washed and detailed; picking up his or her vehicle after a service appointment; dropping off and returning their dry cleaning. 
         While consulting at a club in Ohio the locker room manager mentioned that although the kitchen is closed during a winter month, the men’s locker room was still open so the members could play cards.  I suggested he get some menus from local popular restaurants and take a lunch and/or dinner order from each member when they might all like to have a meal together. He could either pick up the food or have it delivered. This made the members happy and the attendant was “rewarded” for his service as well.
     Doing special errands as described and others like offering shoe repair* makes the private club service experience all the better.

detailing
Cadillac service02

 

dry cleaning sign
dry cleaning

 

shoe repair while you wait
shoe repair
shoe repair shop

*Offering shoe repair suggested by Todd Dufek, President, Locker Room Managers Association.

 

Palermos's 95th
Jim's Original
Manny's
Al's Italian Beef

 

The View restaurant

 

Fat Johnny's

 

BONUS FEATURE: Click on food photos above to view CHICAGO’S BEST episodes!

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