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Bruce’s TIP OF THE WEEK #3
Service: definition of

     Seems that most golf and country club websites mention offering the best service. Well, what is service? A simple defintion is, “Not thinking of oneself.” 
     For example, if a member says not to put polish on their black leather golf shoes (even though they need it), then don’t do so. It would be bad service.
     I was employed 12 years at
The Greenbrier where employees did a good job because we wanted to, not just because we were supposed to. That is service!

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

 

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     “At Exmoor we are not only present in the locker room throughout the day but are visible, too. 
     We anticipate member and guest needs and then are sure to follow up with a smile.

 

Tom Lens
Locker Room Manager
Exmoor Country Club (IL)
23 years of service

 

Bruce’s TIP OF THE WEEK Collection

 

#1 Amenities: old vs. new

#2 Layout: shower towels location

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complimentary
“For a better locker room!”TM
Online Guide and PowerPoint Show

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