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Bruce’s TIP OF THE WEEK #16
Staff Training: daily opening/closing

     Ideally, the only thing the “opener” attendant should have to do in the morning is turn on the lights, check the tee time list and perhaps make coffee; because all assigning of guest lockers (with name tags), cleaning, stocking and taking care of shoes has been done the night before by the “closer” attendant.
     When a member or guest arrives in the morning there should be an attendant to greet them, rather than be vacuuming or cleaning the bathrooms and showers. Having to do catch up work puts one behind rather than prepared for another day.

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

 

prepared caution are you prepared
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Bruce’s TIP OF THE WEEK Collection

#1 Amenities: old vs. new

#2 Layout: shower towels location

#3 Service: definition of

#4 Staff Training: mirror finish shine

#5 Amenities: to Barbicide or not

#6 Layout: shoe shine room location

#7 Service: don’t make excuses

#8 Staff Training: not sure, don’t do

#9 Amenities: guest welcome gifts

#10 Layout: water closests

#11 Service: loaner golf shoes/shirts

#12 Staff Training: signed SOP

#13 Amenities: showerheads

#14 Layout:  sink area

#15 Service: pick up and return shoes

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