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Bruce’s TIP OF THE WEEK #7
Service: don’t make excuses

     As hard as we try, something can happen that requires an apology; such as not finishing a task on time or forgetting to do so, not choosing one’s words properly, ruining a pair of shoes or mislocating them.
     The best thing to say is, “I’m sorry.” Then do what it takes to make it right.  Especially don’t blame another coworker even if it is their fault.  It does not matter.
     Members and guests do not pay for excuses.  They pay for service. It is best not to ruin an apology with an excuse.

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AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

 

no excuses

 

Bruce’s TIP OF THE WEEK Collection

 

#1 Amenities: old vs. new

#2 Layout: shower towels location

#3 Service: definition of

#4 Staff Training: mirror finish shine

#5 Amenities: to Barbicide or not

#6 Layout: shoe shine room location

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complimentary
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