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TipoftheWeek1

AMENITIES
LAYOUT
SERVICE
STAFF TRAINING

 

“For a better locker room!”TM

 

Bruce’s TIP OF THE WEEK #100
Staff Training: be proactive, not reactive

THE LOCKER ROOM STAFF should not wait for nor expect the members and guests to come to them if they need or want something. The staff is to be proactive, not reactive.  Each person entering the locker room should be greeted. Guests need to be shown to their locker and given directions to the restroom.  If they arrive before the member they need to know where to meet him or her and be offered something to drink while waiting.  Every guest needs to be asked if they would like their street shoes shined and if they need anything done to their golf shoes. After the round everyone’s golf shoes are to be “automatically” cleaned and polished, unless they say otherwise. This should be standard procedure at private golf and country clubs.

proactive02
proactive customer service
replacing reactive

 

pro not re

 

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