Locker Rgolf-ballgolf-ballm Consulting

Bruce’s TIP OF THE WEEK #15
Service: pick up and return shoes

     The locker room staff should not expect or wait for the members and guests to bring their street and golf shoes to them for cleaning and polishing. Common practice is to be “out on the floor” in plain view making sure everyone is serviced.  Unless told otherwise, good service includes taking shoes that need attention out of their lockers, too.
     However, some golfers like to drop their shoes off at the shoe room before and after their round. This is done out of consideration for the staff, saving them time and steps.
     All shoes are to be returned to the lockers whether placed inside, in front on the floor or on top; unless the golfer prefers to get them on the way out.






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Bruce’s TIP OF THE WEEK Collection

#1 Amenities: old vs. new

#2 Layout: shower towels location

#3 Service: definition of

#4 Staff Training: mirror finish shine

#5 Amenities: to Barbicide or not

#6 Layout: shoe shine room location

#7 Service: don’t make excuses

#8 Staff Training: not sure, don’t do

#9 Amenities: guest welcome gifts

#10 Layout: water closests

#11 Service: loaner golf shoes/shirts

#12 Staff Training: signed SOP

#13 Amenities: showerheads

#14 Layout:  sink area

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“For a better locker room!”TM
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