Staff Training includes: Basic responsibilities. (Standard Operating Procedure) Locker room “home away from home.” Greeting members and guests. (appearance, attitude, language and posture) Definition of service. No excuses. Anticipating needs while exceeding expectations. Shoe shining skills. How to clean buck skin shoes. How to fix “spinning” spikes. Supplies and suppliers. Locker room layout. Staff cooperation, mutual respect and trust.
|