Areas Covered
“Doing a good job because of wanting to,
rather than because of supposed to.”

Chris-Trotta

Chris Trotta
Locker Room Manager
Beacon Hill Country Club (NJ)

Staff Training includes:
Basic responsibilities.
     (Standard Operating Procedure)
Locker room “home away from home.”
Greeting members and guests.
     (appearance, attitude, language and posture)
Definition of service.
No excuses.
Anticipating needs while exceeding expectations.
Shoe shining skills.
How to clean buck skin shoes.
How to fix “spinning” spikes.
Supplies and suppliers.
Locker room layout.
Staff cooperation, mutual respect and trust.

 

Additional “Staff Training” Resources

Locker Room Managers Association
FREE 3 Month Trial Membership!
SHOE SHINE GUIDE by the Hanger Project
“Learn to shine shoes like a professional!”
The Glow Shine
James Sharp